How soon will my order be delivered?
Orders placed before 12 noon on working days will be shipped the same day and usually arrive the next working day.
Belgium/Netherland : delivery time +/- 24h
France : delivery time +/- 48h
Germany : delivery time +/- 48h
Who delivers my order?
Your order will be shipped with DPD.
What if my delivery is delayed?
Keep an eye on your track & trace for the most up-to-date information on your delivery. In the exceptional case that it goes wrong with the delivery, please contact the customer service. We will then work with you to see how we can solve the problem.
What if my order hasn’t been delivered?
If you have not yet received your order and you were expecting it, please check the following points first:
- The track & trace code of the package: check the status of the shipment. It can sometimes happen that the carrier has a delay.
- The delivery address: Is the delivery address you entered correct?
- The letterbox: Did you receive a no-show message? Possibly your parcel was delivered to the neighbours or a pick-up point.
Have you still not received your package? Then please contact us.
How do I report a delivery complaint?
Was your order not delivered on time or did the deliverer not keep an appointment? We are very sorry about this, our apologies! If you would like further explanation, please contact us.